Frequently Asked Questions
Everything you need to know about shopping for Korean skincare at Kbeauty Canada.
Are your products 100% authentic?
Yes, all our products are 100% authentic and sourced directly from authorized distributors in South Korea. We take pride in ensuring our customers receive genuine, high-quality K-beauty formulations.
How long does shipping take within Canada?
Standard shipping typically takes 3-7 business days depending on your province. We ship all orders from our Canadian warehouse to ensure you avoid surprise customs fees and long international wait times.
Do you offer free shipping?
We offer free standard shipping on all Canadian orders over $75 CAD. For orders below this amount, a flat-rate shipping fee is applied at checkout.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Shopify Pay, Apple Pay, Google Pay, and PayPal for a secure checkout experience.
How can I find the right products for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also use our site filters to shop by concern, such as acne, anti-aging, or hydration, to find your perfect routine.